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Third-party ratings and customer satisfaction scores are factored in to help assess a home warranty company’s overall quality, suitability and value. All three plans include coverage for major home systems and appliances and provide unlimited access to home service technicians who can assist with breakdowns repairs and replacements. Compare Home Warranty Plans – If you are looking for a way to protect your home then then our service is the way to go. Advanced Home Warranty Plans – If you are looking for reliable service plan with flexible options then try review our offers.
You have the chance to earn more rewards whenever Super runs promotional campaigns. These service rewards can be used to pay for any concierge or maintenance services. All was fine until we started the AC in April of 2022 and one of the AC units was not blowing cold air. The service technician was prompt but not sure of the problem so they had to send another technician out. The AC was working fine in November but not used again until April.
Determination. Dependability. Service Excellence.
When you request a service, you’ll also pay a standard co-pay of $75. The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site. We break down these two companies side by side to help you choose the right one for you. As a matter of policy, BBB does not endorse any product, service or business. Once a claim is submitted, we will mobilize licensed technicians to address the issue ASAP.
Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users. Super is accredited by the Better Business Bureau and has an excellent A+ rating. The lack of client feedback on the site may be interpreted as evidence of customer satisfaction with their product, or alternatively, attributed to their limited, six region coverage area. Nonetheless, the company seems to enjoy a positive reputation, as evidenced by their #TestimonialTuesday posts on Twitter. The minimum annual premium with Super is $449 annually. That price applies to homes under 1200 square feet in area and located in Arizona.
Customer Complaints
Customers have the option of customizing any plan to cover a wide range of home features including pools and spas well pumps and. I don’t know who wrote the “fantastic” reviews below, but I suspect bots or company employees. I’ve had Super 2 years, and used them a handful of times. I would say that 2 out of 5 times were good experiences... The rest were bad (so less than 50% success rate) and what is the worst is all of the stuff they find reasons not to help with.
Payout caps differ depending on the item covered and the plan purchased. Super Home Warranty is transparent on what is covered and what isn't—many items provide unlimited coverage, which is better than industry standards. ServicePlus Home Warranty has two service plans with different coverage levels and a variety of add-on service coverage options. All claims are administered through dependable, certified, and uniformed repair technicians. Eliminate the worry and financial strain that accompanies an appliance or home system failure by getting covered with Superior Home Protection. Annie is an expert in the field of home warranty coverage, and part of an external review team that is independent from Today’s Homeowner.
Specialty Items and Additional Coverage
Visit Super Home Warranty’s pricing page to see a comprehensive list of payout caps and limitations. Super Home Warranty doesn’t have a long list of exclusions compared to other companies. As an example, Super Home Warranty doesn’t cover meat probe accessories for stoves, but it does include glass top burners that aren't covered by many other companies. Coverage and exclusions for components such as ductwork are pretty standard—breaks in connections are covered but not improperly sized ones. For a full list of exclusions, visit the website’s terms of coverage page.
Service calls are requested within 24 hours 98% of the time, according to the company. Super Home, Inc. is accredited by the Better Business Bureau , where it’s accumulated a B-rating with 1.5 stars in customer reviews. Home warranties exist to bring homeowners peace of mind when it comes to these unexpected breakdowns and damage due to normal wear and tear. Home warranty companies come in many shapes and sizes, and it can be overwhelming to select the right one for you. When it comes to price, don’t bother to try comparing Super to its competitors.
Customer service seems to be stuck in prehistoric times, and if you compare the company on pricing alone, it wouldn’t stand a chance. Even so, because of the quality of service and attention to breakage prevention it provides, Super gets extra points. Unlike its competitors, Super emphasizes avoiding breakage before it happens.
Super will not cover repairs or replacements coordinated without them. Schedule an appointment or submit a repair request via the website (hellosuper.com) or mobile app when you log in to your account. The cost of your home warranty will depend on the state you live in.
Though based on meticulous research, the information we share does not constitute legal or professional advice or forecast, and should not be treated as such. All Super Home Warranty plans include access to maintenance services such as HVAC tuneups and carpet cleaning. We also analyze sample contracts from each company to understand specific coverage terms.
They have a great warranty and they process claims very quickly. Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. When we contacted the company via its social media channels, we received a polite and friendly response within 3 working days, which directed us towards the correct department to answer our queries.
There is also a detailed selection of FAQs that answered all the questions we had. Overall, we found these prices to be slightly higher than those of some competitors. Convenience with the availability to track expenses, services, etc.
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